- Microsoft dynamics rms support how to#
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It is important to verify that your environment is compatible with the feature packs, service packs, or hotfixes being installed.
Microsoft dynamics rms support download#
You can download Hotfix 2761529 (#33) via the following Knowledge Base Link:įor a list of all previously released Feature Packs, Service Packs, and Hotfixes for Microsoft Dynamics RMS 2.0, click the following link:Īs always, we recommend that you contact your Microsoft Dynamics® Partner before installing feature packs, service packs, or hotfixes.
Microsoft dynamics rms support how to#
How to Set Up the Preferred Acquirer Credit/Debit Card Processing Feature in Microsoft Point of Sale How to set up the Preferred Acquirer Credit/Debit Card Processing feature in Microsoft RMS Store Operations for credit and debit cardsįor more information about how to configure your EDC setup in Microsoft Dynamics POS 2009, please see the following CustomerSource How To article ( CustomerSource access is required to access this article): Incorrect Credit Gateway: /scripts/gateway.dll?transactĬorrect Credit Gateway: /scripts/gateway.dll?transacĭo you see the difference? You can probably see how this can easily be overlooked.įor more information about how to configure your EDC setup in Microsoft Dynamics RMS 2.0, please see the following KB article ( CustomerSource access is required to access this article): The following are two examples of actual causes that we have seen in recent support requests: It is very important to compare every character from the VAR sheet to the Configuration setup. This will also give your bank or processor an opportunity to make sure that everything else in the account is set up correctly. If you start to notice credit/debit card failures unexpectedly, it is always a good idea to contact your bank or processor and have them compare your numbers to theirs to make sure that everything matches up.
Microsoft dynamics rms support update#
Occasionally, these numbers may change or update without notice at the bank or processor and sometimes within the register itself. This sheet frequently referred to as a VAR sheet or a V-Sheet. When you first signed up with your bank, you should have received a "Welcome Letter" that included a list of numbers to use for your EDC configuration. Having you contact the bank and processor first can frequently prevent you from having to open up a Support Request. This is typically the first step we in Technical Support will try.
Before you call into Microsoft Dynamics Retail Technical Support, I would encourage you to contact your Acquiring Bank and TSYS to make sure that your Electronic Draft Capture (EDC) configuration is correct.